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Monday, June 22, 2009

Rate My Nonprofit

Would it be fantastic or a disaster if there were a rating system for nonprofits informed by the people who actually work for them?

Admittedly, I’m too old to have ever used ratemyprofessor.com or ratemyteacher.com. There’s some controversy (mostly by teachers, duh) about how well ratings like those work – whether they delve into the substance or stay on the surface, whether they’re the online equivilant of people power or popularity pagent. For starters, here’s a good discussion by a professor about those sites and their accuracy.

Popularity contests aside, ever since Al Gore invented the internet and George Bush made the internets I’ve amused myself in bored moments by thinking about what I’d write on a similar, so-far-non-existent nonprofit rating site. 

Sure Charity Navigator’s helpful figuring out where, imprecisely, the money goes, and Guidestar offers up completed tax forms. But that’s just flat, one-dimensional quantative data. I want a site that gives us the qualitative and gory goods on nonprofits: what the people who work there actually say about them. The site could have ratings for specific aspects – like management, benefits, and job satisfaction.  

I can just imagine the freak-out by nonprofits when not-so-positive or not-so-fair reviews come in, and fear that potentially enough bad reviews could hurt a nonprofit. That’s not my aim. But here’s the upside: nonprofits that do well by their employees would have nothing to fear. And – gasp – could maybe learn something. 

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1 Comments:

Anonymous Megan said...

I don't think it would be useful in the sense that it would not provide an accurate source of information in which to base a decision regarding a donation or other involvement, since it would be anecdotal and biased info. BUT, it would be useful in the sense that nonprofits could take an active approach in hearing what people are saying and then actually responding and attempting to resolve complaints. Many nonprofits miss out on the conversation entirely. Getting involved in online discussion is an important step, as is opening their ears to what disgruntled - or satisfied - donors, clients, or even total outsiders, are saying.

June 27, 2009 9:00 PM  

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